Current Servicing Levels

Wondering when you’ll hear from us?

Our current servicing levels, as of 7 January 2026, are below. 

Need help

Home loans
  • New deals: 
    2 business days
  • New documents: 
    1 business day

   

Settlement update and loan documents request

Here are our SLAs for issuing loan documents and reviewing them.

Need help

Home loans
  • Loan docs issued:
    2 business days
  • Loans docs review: 
    1 business day

For any requests outside of the above criteria, get in touch with your Pepper Money BDM

Get in touch

Information is correct as at 22 December 2025 and subject to change at any time.

Applications are subject to credit assessment, eligibility criteria and lending limits. Terms, conditions, fees and charges apply. The information provided is factual only and isn’t intended to recommend any financial product(s) or be tax advice. If you require financial or tax advice, consult a licensed adviser.

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